1. Agreement to Terms

By accessing or using Imagine Education’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms. This agreement constitutes a binding contract between you and Imagine Education ("we," "us," "our").

These Terms apply to all interactions with Imagine Education, including but not limited to the use of our website, participation in our educational programs, and communications with our staff or representatives. It is your responsibility to review these Terms periodically to ensure your continued compliance, as they form the basis of our legal agreement.

Imagine Education reserves the right to modify, update, or replace any part of these Terms at its sole discretion. Updates will be communicated via our website, email notifications, or platform alerts. Your continued use of our services following such updates constitutes your acceptance of the revised Terms. If you do not agree to any changes, you must cease using our services immediately.

Failure to adhere to these Terms may result in suspension or termination of access to Imagine Education’s services. Additionally, we reserve the right to pursue legal action for violations that cause harm to our business operations or intellectual property. By agreeing to these Terms, you confirm that you have the legal authority to enter into this agreement and that you will abide by all applicable laws and regulations in your use of our services.

2. Purpose and Scope of Services

   2.1 Purpose

   Imagine Education’s primary mission is to empower learners, educators, organizations, and institutions with high-quality educational resources, tools, and services. We strive to foster continuous learning and professional development by offering flexible, accessible, and customizable learning solutions. These solutions are designed to accommodate diverse learning styles, skill levels, and educational goals in a rapidly evolving world.

2.2 Services Offered

I. Online Courses, Webinars, and Workshops.

i. Imagine Education develops and delivers a wide range of online courses covering various subjects and skill sets, from foundational to advanced levels.

ii. Live webinars, on-demand video sessions, and interactive workshops are hosted on our platform, allowing participants to engage with instructors and peers in real time or at their own convenience.

II. Customizable Learning Programs for Individuals, Organizations, and Educational Institutions

i. We work closely with individual learners, corporate clients, and educational institutions to create tailored learning paths that address unique objectives, learning gaps, or institutional requirements.

ii. Custom programs may include curated course selections, bespoke content development, training modules, and specialized workshops.

iii. Dedicated support is offered throughout the planning and implementation process to ensure alignment with each client’s specific goals and performance metrics.

III. Access to Digital Resources, E-Books, and Interactive Learning Platforms

i. Imagine Education grants users access to an extensive library of digital resources, including e-books, articles, and research materials that complement our courses and support independent study.

ii. Our interactive learning platforms incorporate gamified features, progress tracking, and collaborative tools to enhance engagement and facilitate peer-to-peer learning.

iii. Updates and new resource releases may be added regularly, ensuring that learners benefit from current and relevant information.

IV. Professional Consulting and Mentorship Services

i. Our team of educational consultants, experienced instructors, and industry professionals provides targeted guidance and mentorship to help learners and organizations address specific academic or professional challenges.

ii. Consultation sessions may cover curriculum development, instructional design, pedagogical best practices, or strategies for implementing new teaching methodologies and technologies.

iii. Mentorship programs may be offered one-on-one or in group settings, providing ongoing support to help clients stay on track with their personal or institutional educational goals.

2.3 Coverage of These Terms

I. Comprehensive Governance: All user interactions, purchases, and content usage within Imagine Education’s platform—whether accessing free resources, enrolling in paid courses, or engaging with consultants—fall under the governance of these Terms.

II. Platform Access and Usage: By registering, purchasing, or accessing any Imagine Education service, you agree to comply with the guidelines, policies, and responsibilities outlined in these Terms.

III. Modifications and Updates: Imagine Education may enhance, modify, or discontinue certain offerings to improve user experience, keep pace with industry standards, or adapt to evolving educational needs. Users will be notified of significant changes, and continued use of the services indicates acceptance of updated Terms.

2.4 Limitations of Scope

I. Third-Party Integrations: Some of our services may integrate with third-party platforms or include content from external partners. While we strive to ensure the quality and reliability of external resources, we cannot guarantee the continuous availability or accuracy of third-party offerings.

II. Non-Accredited Status: Unless expressly stated, Imagine Education’s courses are not accredited by traditional educational governing bodies.

III. User Discretion: The decision to implement any advice, content, or service provided by Imagine Education rests solely with the user. We recommend conducting due diligence and consulting additional

professional guidance when necessary.

2.5 Expected Conduct

I. Respectful Interaction: Users are expected to maintain respectful communication with peers, instructors, and Imagine Education personnel. Any behavior that disrupts the learning environment or violates our Code of Conduct may result in account suspension or termination.

II. Security and Confidentiality: You are responsible for maintaining the security of your user credentials and any confidential information exchanged during your participation in our programs. Unauthorized access or misuse of data is strictly prohibited and may lead to legal or disciplinary action.

By engaging with Imagine Education’s array of courses, resources, and consulting services, you acknowledge that you have reviewed and agree to this Purpose and Scope of Services. Should you have any questions about the offerings or your obligations under these Terms, please contact Imagine Education’s support team for clarification.

3. User Eligibility

   3.1 General Requirements

   To ensure a secure and legally compliant environment for all users, you must meet the following eligibility criteria before accessing or using Imagine Education’s services:

   I. Legal Age

   i. You must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher. If you do not meet this age requirement, you are strictly prohibited from creating an account or accessing our services.

   II. Authority to Enter into a Contract

   i. By registering for an account, purchasing a course, or using any of Imagine Education’s services, you represent and warrant that you have the legal capacity to enter into a binding contract. This includes having no restrictions under applicable laws that would prevent you from accepting these Terms or fulfilling your obligations.

   III. Accuracy of Information

   i. You agree to provide accurate, truthful, and current information when interacting with our services. This includes, but is not limited to, your full name, contact details, and payment information.

   ii. You further agree to promptly update any information that becomes inaccurate or outdated to maintain the integrity of your user profile.

   IV. Compliance with Local Laws and Regulations

   i. You are responsible for ensuring that your use of Imagine Education’s services complies with all applicable local, state, national, and international laws, regulations, and ordinances.

   ii. If access to or use of our services is prohibited by any applicable law in your jurisdiction, you agree to refrain from such use.

   3.2 Use by Minors

   I. No Access or Use

   i. Minors (individuals under the age of 18, or the age of majority as defined by applicable local law if higher) are not permitted to create accounts, make purchases, or otherwise engage with

   Imagine Education’s platform and services—even with parental or guardian supervision.

   II. Prohibition on Third-Party Access

   i. Parents, guardians, or any other third parties may not register an account on behalf of a minor or facilitate a minor’s access to Imagine Education’s services. Any such actions constitute a violation of these Terms.

   III. Enforcement and Termination

   i. If Imagine Education becomes aware that a user does not meet the age requirement, we reserve the right to immediately suspend or terminate the user’s accounts and ban further access to our services.

   ii. Any fees paid prior to termination under these circumstances may be subject to forfeiture in accordance with our Refund Policy or other applicable terms.

   By purchasing a course, or otherwise using Imagine Education’s service, you confirm that you meet the requirements set forth in this User Eligibility section and will comply with these Terms at all times. Violations of these Terms may result in the suspension or termination of your account and the forfeiture of any rights to use Imagine Education’s services.

4. Account Registration and Maintenance

   4.1 Third-Party Platform Accounts

   I. No Direct Account with Imagine Education

   i. Imagine Education does not host its own user account system or platform. To access our courses, content, or services, you may be required to create an account with a third-party platform authorized by Imagine Education (e.g., an online course marketplace, video conferencing tool, or learning management system).

   II. Adherence to Third-Party Terms

   i. By creating an account on any third-party platform hosting Imagine Education’s offerings, you agree to comply with that platform’s own terms of service, privacy policies, and any additional rules they may enforce.

   ii. You acknowledge that Imagine Education is not responsible for account management, data handling, or security measures provided by these external platforms.

   III. Your Responsibilities on Third-Party Platforms

   i. You must provide accurate, up-to-date information when registering on the relevant third-party platform.

   ii. You agree to maintain the confidentiality of your login credentials and promptly update any personal details that become outdated.

   iii. Any questions or disputes concerning account credentials, login issues, or data breaches on the third-party platform should be directed to that platform’s support or customer service.

   4.2 Unauthorized Use of Third-Party Accounts

   Because your access to Imagine Education’s resources occurs on a third-party platform, you bear sole responsibility for activities carried out under that platform’s account:

   I. Responsibility for Account Activities

   i. All actions, purchases, or course enrollments performed under your third-party account are presumed to be initiated by you.

   ii. It is your duty to monitor usage and guard against unauthorized access or fraudulent activities within the third-party platform’s environment.

   II. Immediate Notification to Third-Party Provider

   i. If you suspect unauthorized access or detect unusual activity on your account with the third-party platform, notify that platform’s support team immediately.

   ii. Imagine Education cannot intervene directly in account-related issues on external platforms; however, we encourage you to also inform us if unauthorized activity may affect your involvement in our courses or content.

   III. Prohibition on Sharing Credentials

   i. Sharing your login credentials with others, whether intentionally or inadvertently, can violate both the third-party platform’s policies and these Terms.

   ii. Any account activity resulting from shared or compromised credentials remains your responsibility and may lead to disciplinary actions, including suspension or termination of access to Imagine Education’s services on that platform.

   4.3 Multiple Third-Party Accounts

   I. Platform-Specific Rules

   i. Some third-party platforms may restrict the creation of multiple accounts by a single user or entity. Users must review and abide by the platform’s guidelines regarding additional or duplicate accounts.

   ii. If you believe you require multiple accounts for legitimate reasons (e.g., distinct business entities), ensure you obtain permission from the platform’s administration before creating them.

   II. Implications for Access to Imagine Education Services

   i. Using multiple accounts without authorization on a third-party platform may result in suspension or termination of those accounts, which could also terminate or restrict your access to Imagine Education’s content, courses, or other offerings.

   ii. Imagine Education disclaims liability for any access loss or course forfeiture arising from violations of the third-party platform’s rules.

   4.4 Relationship Between Imagine Education and Third-Party Platforms

   I. Independent Services

   i. Third-party platforms are independently owned and operated; Imagine Education does not control or endorse all features, functions, or policies of these platforms.

   ii. Your use of these platforms is at your discretion, and any issues with billing, site performance, or policy enforcement must be addressed directly with the platform’s administrators.

   II. Limited Liability

   i. Imagine Education does not assume liability for technical difficulties, data breaches, or losses incurred due to actions or inactions by the third-party provider.

   ii. We remain committed to collaborating with reputable platforms and will endeavor to assist you in coordinating solutions to any problems that impact access to our content.

   By creating and maintaining an account on a third-party platform to access Imagine Education’s resources, you acknowledge and agree to comply with both the platform’s policies and these Terms. Failure to adhere to the account-related guidelines set out by either Imagine Education or the third-party platform may result in loss of access to our courses and services. If you have questions or need assistance, please contact the respective platform’s support team first and notify Imagine Education if the issue affects your participation in our offerings.

5. Payment and Subscription Policies

   5.1 Fees and Billing

   I. Prepayment Requirement

   You must complete all applicable payments in full before you can access Imagine Education’s fee-based services. Depending on the nature of the course or program, this may include one-time payments, or installment plans (if available).

   II. Accepted Payment Methods

   i. Imagine Education accepts various forms of payment, including major credit cards (e.g., Visa, MasterCard, American Express), digital wallets (e.g., PayPal, Apple Pay), cryptocurrency, and bank transfers.

   ii. Accepted methods may vary depending on the third-party platform hosting our services; please review that platform’s payment options for details.

   III. Taxes and Additional Fees

   i. Applicable sales taxes, value-added taxes (VAT), or other government-imposed fees may be added to the total cost based on your billing address or financial institution’s location.

   ii. You are solely responsible for paying all such taxes and fees in full. If you are unsure about how taxes apply to your purchase, consult a tax professional or contact the payment processor for clarification.

   IV. Currency and Exchange Rates

   i. All fees are typically charged in the currency specified at the time of purchase. If you are transacting in a different currency, your bank or payment provider may convert the charges at their exchange rates and impose foreign transaction fees.

   ii. Imagine Education is not responsible for currency conversion fees or exchange rate discrepancies.

   V. Billing Statements and Receipts

   i. Depending on the third-party platform or payment processor, you may receive a receipt or invoice via email upon successful payment. You are advised to retain these records for your reference, especially if you need proof of purchase for reimbursement or tax purposes.

   5.2 Subscriptions and Renewals

   I. Automatic Renewal

   i. Certain offerings, such as membership programs or recurring course access, may be provided on a subscription basis. All subscriptions automatically renew at the end of each billing cycle unless canceled at least one day (or as otherwise specified) before the renewal date.

   ii. By initiating a subscription, you consent to automatic billing, which means your chosen payment method will be charged at the start of each new billing period without further authorization.

   II. Authorization to Charge

   i. By subscribing, you authorize Imagine Education (or the relevant third-party platform) to charge your payment method on file for the subscription fee and any applicable taxes or other charges.

   ii. If you wish to change or update your payment method, you must do so before the start of the next billing cycle. Failure to maintain a valid payment method may lead to subscription suspension.

   III. Cancellation and Refunds

   i. You may cancel your subscription at any time according to the platform’s cancellation procedures. Cancellations typically take effect at the end of the current billing cycle, and you will retain access to subscription services for the remainder of that period.

   ii. Refunds or partial refunds for unused subscription time may be subject to the terms and conditions outlined by Imagine Education or the third-party platform. Please review our Refund Policy for more information on eligibility and procedures.

   IV. Subscription Modifications

   i. Imagine Education reserves the right to modify subscription fees, course offerings, or content included in the subscription at our sole discretion. You will be notified in advance of any significant changes.

   ii. If you do not agree to the revised fees or changes, you must cancel your subscription before they take effect to avoid subsequent charges.

   5.3 Payment Failures

   I. Suspension of Access

   i. If your payment is declined or fails for any reason (e.g., insufficient funds, expired card, revoked authorization), Imagine Education reserves the right to immediately suspend or revoke your access to the paid services until the outstanding balance is settled.

   ii. You may be prompted to update your payment method or provide a valid form of payment to restore access.

   II. Outstanding Balances

   i. Any unpaid fees or charges will remain your responsibility. Repeated or prolonged payment failures may result in permanent account restrictions or termination of your access to Imagine Education’s content.

   ii. Depending on the third-party platform’s policies, late fees or interest might be imposed for overdue balances.

   III. Collection of Overdue Payments

   i. In cases of severe delinquency, Imagine Education (or its authorized agents) may initiate collection efforts to recover outstanding amounts. This may include engaging third-party collection agencies or pursuing legal remedies, as permitted by applicable law.

   ii. You are responsible for any costs or fees incurred in the course of these collection efforts, including but not limited to legal fees and court costs.

   By engaging with Imagine Education’s fee-based services or subscriptions, you agree to the provisions in this Payment and Subscription Policies section. For questions or clarifications regarding fees, billing, or payment methods, please contact Imagine Education or refer to the relevant third-party platform’s customer support resources.

6. Refund and Cancellation Policies

   6.1 Refund Requests

   I. No-Refund Policy

   i. Imagine Education maintains a strict no-refund policy on all purchases and fees. Once payment has been made for a course, subscription, or other service, the fees are non-refundable under any circumstances.

   ii. This policy also applies to partially completed courses, unused subscription periods, and digital materials (e.g., e-books, downloads) regardless of the amount of usage.

   II. Non-Refundable Services

   i. All Imagine Education services, including but not limited to completed courses, downloaded or accessed content, and consulting services, are non-refundable.

   ii. The purchase of any downloadable or digital materials through Imagine Education or its third-party partners is considered final once the transaction is processed.

   III. Refund Eligibility Timelines

   i. As a general rule, no refunds will be issued for any reason, including but not limited to user dissatisfaction, scheduling conflicts, or changes in personal circumstances.

   ii. If local consumer protection laws in your jurisdiction stipulate mandatory refund or cancellation periods, those specific legal requirements supersede our general no-refund policy. However, users must meet all stated timelines and conditions to be considered for any statutory remedy.

   IV. Exemptions Due to Legal Requirements

   i. In regions where consumer protection laws impose certain minimum requirements for refunds (e.g., “cooling-off” periods), Imagine Education will comply with those local regulations.

   ii. Proof of eligibility under such laws (e.g., purchase date, reason for the request) may be required, and refunds will only be issued in compliance with the relevant statute.

   6.2 Cancellation Requests

   I. Subscription Cancellations

   i. Users may cancel their subscriptions by following the instructions provided on the appropriate third-party platform (or directly contacting Imagine Education if applicable).

   ii. Cancellation requests must be submitted at least 7 days before the start of the next billing cycle to avoid charges for the subsequent term. Late cancellation requests may not prevent the next scheduled charge.

   II. Effect of Cancellation

   i. Upon successful cancellation, you will retain access to the subscribed services until the end of the current billing period. No pro-rated refunds or credits will be offered for the remaining days in that billing period or for partially completed courses.

   ii. If you decide to cancel mid-course, you forfeit continued access to any remaining course content once the billing period ends, and no refunds will be issued for unused content or services.

   III. Non-Refundable Upon Cancellation

   i. Because Imagine Education has a no-refund policy, cancellations do not entitle you to any form of monetary reimbursement, credit, or exchange of services.

   ii. This applies whether the cancellation occurs immediately after purchase or partway through a course or subscription term.

   IV. Confirmation of Cancellation

   i. You are responsible for ensuring that your cancellation request has been properly submitted and received. If you do not receive a confirmation email or cancellation notice, please reach out to our customer support team or the relevant third-party platform to verify that the cancellation was processed correctly.

   V. Reinstatement After Cancellation

   i. If you wish to re-subscribe or re-enroll in the future, standard purchase and subscription fees will apply at then-current rates. Any previous offers or promotional pricing you had before cancellation may no longer be valid.

   By engaging with Imagine Education’s services, purchasing a course, or subscribing to recurring offerings, you acknowledge and agree to abide by our Refund and Cancellation Policies, including our no-refund policy. If you have any questions regarding these policies or your eligibility under local consumer protection laws, please contact Imagine Education’s support team or refer to the relevant third-party platform’s guidelines.

7. User Responsibilities and Code of Conduct

   7.1 Acceptable Use

   I. Compliance with Laws and Regulations

   i. Users must observe and comply with all applicable local, state, national, and international laws, regulations, and ordinances when accessing Imagine Education’s services.

   ii. This includes, but is not limited to, intellectual property laws, data protection and privacy regulations, export controls, and any rules set forth by the third-party platforms hosting our content.

   II. Respectful and Constructive Engagement

   i. Interactions within Imagine Education’s community or through third-party platforms should be conducted in a professional, courteous, and constructive manner.

   ii. Users are encouraged to offer feedback, ask questions, and share insights without resorting to personal attacks, bullying, or discriminatory language.

   iii. Healthy debate and the exchange of diverse ideas are welcome, provided such discussions remain civil and aligned with the learning objectives of the platform or course.

   III. Responsible Use of Services and Content

   i. Users must adhere to the intended purposes of Imagine Education’s offerings (e.g., learning, professional development, networking) and refrain from actions that disrupt or undermine the educational environment.

   ii. While exploring course materials, participating in discussions, or accessing related resources, users are expected to follow any specific instructions or guidelines provided by Imagine Education or course instructors.

   IV. Protection of Privacy and Data

   Users should respect the privacy of others by refraining from disclosing personal or sensitive information without explicit consent.

   Any handling or sharing of personal data must be in accordance with applicable data protection laws (e.g., GDPR, CCPA) and Imagine Education’s Privacy Policy.

   7.2 Prohibited Activities

   I.Unauthorized Sharing of Proprietary Content

   i. Copying, distributing, or displaying Imagine Education’s proprietary materials (e.g., course content, videos, slides, e-books) without prior written consent is strictly prohibited.

   ii. Users must not share login credentials or use any unauthorized means to grant others access to licensed or fee-based content.

   II. Harassment, Defamation, and Abusive Behavior

   i. Users may not use Imagine Education’s services—or any related communication channels—to harass, threaten, abuse, or defame other participants, instructors, or staff.

   ii. Discriminatory, hateful, or demeaning content based on race, gender, religion, sexual orientation, or any other protected characteristic is not tolerated.

   iii. Repeated violation of these norms or severe misconduct may result in immediate suspension or permanent ban from accessing courses and resources.

   III. Uploading Malicious Software or Disruptive Files

   i. It is strictly forbidden to upload, transmit, or introduce any viruses, malware, spyware, ransomware, or other harmful code through Imagine Education’s channels or third-party platforms.

   ii. Attempting to disrupt or compromise the functionality of any network, server, or service used by Imagine Education or its partners is grounds for immediate removal from the platform and, if appropriate, legal action.

   IV. Spamming and Unauthorized Advertising

   i. Users are not permitted to send unsolicited or bulk messages, whether commercial in nature or otherwise, to other users or to engage in other forms of “spam” activity.

   ii. Posting repetitive promotions or advertisements unrelated to Imagine Education’s content or mission is prohibited and may lead to removal of such content and account suspension.

   V. Circumvention of Security Measures

   i. Any attempt to bypass or tamper with security measures implemented by Imagine Education or its third-party platforms is prohibited.

   ii. This includes, but is not limited to, hacking, probing network vulnerabilities, or using unauthorized tools to access restricted areas of the platform.

   7.3 Enforcement and Consequences

   I. Monitoring and Moderation

   i. Imagine Education reserves the right, but is not obligated, to monitor user interactions for compliance with these guidelines.

   ii. We may remove or disable access to any content or material deemed to violate this Code of Conduct or applicable laws without prior notice.

   II. Actions in Case of Violations

   i. Failure to comply with the provisions of this section may result in warnings, temporary or permanent suspension of access, the termination of user accounts, or other appropriate remedies at Imagine Education’s sole discretion.

   ii. In extreme cases involving unlawful activities or severe misconduct, Imagine Education may cooperate with law enforcement or pursue legal remedies.

   III. Reporting Misconduct

   i. Users who witness or experience any prohibited activities, harassing behavior, or suspicious content are encouraged to report the incident to Imagine Education’s support or the relevant third-party platform’s help desk.

   ii. Timely reporting helps maintain a safe, respectful learning environment and enables swift action against violators.

   By using Imagine Education’s courses, content, or services, you agree to abide by these User Responsibilities and Code of Conduct. Violations may lead to disciplinary measures, including suspension or termination of access. If you have any questions or concerns regarding acceptable use or prohibited activities, please contact Imagine Education’s support team for further clarification.

8. Privacy Policy and Data Security

8.1 Data Collection

I. Types of Data Collected

i. Personal Data: May include details such as your name, email address, billing information, and any other identifiers necessary for account setup, course enrollment, or payment processing.

ii. Non-Personal Data: May include information that cannot be directly linked to a specific individual, such as browser type, device information, IP addresses, and aggregate usage statistics.

II. Purposes for Data Collection

i. Service Delivery: We collect data to provide and tailor our educational offerings, including course recommendations and personalized learning pathways.

ii. User Experience Enhancement: Information collected helps us understand usage patterns, improve platform navigation (where applicable), and optimize educational resources.

iii. Communication: Contact information is used to send updates, announcements, and promotional offers, if you opt in to such communications. You may unsubscribe from marketing emails at any time.

iv. Compliance and Security: Certain data may be necessary for identity verification, fraud prevention, or compliance with applicable legal and regulatory requirements.

III. Methods of Data Collection

i. Direct Input: Information you provide when registering, contacting customer support, or filling out surveys or forms.

ii. Automated Technologies: Cookies, web beacons, and similar tracking tools (where applicable) may be used to capture usage data, session details, and interaction with course materials.

iii. Third-Party Integrations: If you choose to link your account or sign in through a third-party platform (e.g., social media login, single sign-on), we may collect limited data as permitted by the platform’s policies.

IV. Further Information in Privacy Policy

i. Detailed Practices: A comprehensive explanation of our data handling, sharing, retention, and protection protocols is found in our Privacy Policy.

ii. Regular Updates: We reserve the right to update our Privacy Policy periodically. Any changes will be communicated through the channels outlined in the policy (e.g., website notices, email notifications).

8.2 User Rights

I. Access to Personal Data

i. You have the right to request a copy of the personal information Imagine Education holds about you, subject to applicable laws.

ii. Requests should be submitted as outlined in our Privacy Policy, and we will respond within legally mandated timeframes.

II. Correction and Rectification

i. If you believe any personal information we hold is inaccurate or incomplete, you have the right to request its correction.

ii. Corrections will be made promptly, subject to verification of the updated information, and in accordance with relevant data protection regulations.

III. Deletion (Right to Be Forgotten)

i. You may request the deletion of your personal data in certain circumstances, such as when the data is no longer needed for the purpose it was collected.

ii. Please note that legal or contractual obligations (e.g., regulatory record-keeping requirements) may prevent us from fully erasing certain information.

IV. Objections and Restrictions

i. Depending on the jurisdiction, you may have the right to object to or restrict certain data processing activities, such as direct marketing communications or automated decision-making.

ii. We will evaluate such requests on a case-by-case basis and comply with applicable laws and regulations.

V. Data Portability

i. Where legally required, you may request a portable copy of your personal data in a commonly used, machine-readable format.

ii. This right typically applies to data you have provided directly to us and is processed based on your consent or a contract you have with Imagine Education.

VI. Exercise of Rights

i. To exercise any of the rights mentioned above, contact our Data Protection Officer or Customer Support through the channels specified in the Privacy Policy.

ii. We may require proof of identity to ensure that personal data is only disclosed to its rightful owner.

8.3 Data Security and Protection

I. Security Measures

i. Imagine Education implements a range of security measures (e.g., encryption, access controls, secure servers) designed to protect your data from unauthorized access, alteration, or disclosure.

ii. We regularly review and update our practices to align with industry standards and evolving cybersecurity threats.

II. Limited Access

i. Only authorized personnel with a legitimate need to access personal data for operational or compliance reasons can do so.

ii. All staff are trained on data protection best practices and are bound by confidentiality obligations.

III. Incident Response

i. In the event of a suspected or confirmed data breach, Imagine Education will take immediate steps to mitigate the impact, investigate the incident, and, where required by law, notify affected users and relevant authorities.

IV. Data Retention

i. We retain personal data only for as long as it is necessary to fulfill the purposes outlined in our Privacy Policy, or as legally required.

ii. When data is no longer needed, it is securely disposed of in a manner designed to ensure it cannot be reconstructed or retrieved.

By using Imagine Education’s services, you acknowledge and agree to the data collection, usage, and protection practices outlined in this Privacy Policy and Data Security section and our comprehensive Privacy Policy. If you have questions about how your data is handled or wish to exercise any of your user rights, please consult our Privacy Policy or contact Imagine Education’s support team for further assistance.

9. Intellectual Property Ownership and Usage

   Imagine Education is committed to protecting and enforcing its intellectual property rights to ensure the integrity and quality of its educational materials and branded content. All materials and resources made available through Imagine Education’s services—including but not limited to text, images, videos, audio content, software tools, and graphical elements—are proprietary to Imagine Education.

   I. Ownership and Protection

   i. Imagine Education retains full ownership and all rights, title, and interest in its proprietary content. This includes, but is not limited to, course materials, website designs, logos, videos, graphics, e-books, PDFs, software tools, and any related documentation or user interfaces.

   ii. Such content is protected by international copyright laws, trademark regulations, and other applicable intellectual property statutes. Users are prohibited from engaging in any activity that infringes, dilutes, or misappropriates these rights.

   II. Scope of Intellectual Property

   i. Copyright: All written materials, digital files, video lectures, and audio recordings are copyright-protected. Unless explicitly stated otherwise, Imagine Education owns the exclusive rights to copy, distribute, perform, display, and create derivative works from these materials.

   ii. Trademarks: Imagine Education’s logos, brand names, slogans, course names, and other distinctive brand elements may be protected by trademark laws. Unauthorized use of these trademarks may constitute infringement and is strictly prohibited.

   9.1 Authorized Use

   I. Limited, Non-Transferable License

   i. By enrolling in Imagine Education’s courses or accessing its services, users receive a personal, revocable, non-exclusive, and non-transferable license to view, use, and interact with the content solely for their own personal, non-commercial educational purposes.

   ii. This license is granted solely to the individual user or entity that has paid for or otherwise lawfully accessed the materials; it does not extend to business affiliates, friends, family members, or other third parties without Imagine Education’s express permission.

   II. Restrictions on Commercial Exploitation

   i. Any reproduction, redistribution, dissemination, or commercial exploitation of Imagine Education’s content—whether in its original or modified form—requires prior written approval from Imagine Education.

   ii. Examples of prohibited commercial uses include selling access to the content, incorporating materials into commercial publications or platforms, or hosting copies of content on third-party sites for revenue generation.

   III. Academic and Classroom Settings

   i. If you wish to use Imagine Education’s materials in a classroom or group setting (e.g., corporate training sessions or educational institutions), you must obtain specific authorization or license from Imagine Education.

   ii. Depending on the context, additional fees or license agreements may apply for group usage or institutional deployments.

   9.2 User Obligations

   In order to protect and respect Imagine Education’s intellectual property, all users agree to comply with the following guidelines:

   I. No Unauthorized Modifications or Derivative Works

   i. Users may not modify, adapt, translate, or create derivative works based on Imagine Education’s proprietary content without explicit, written consent.

   ii. This prohibition includes editing video or audio materials, altering text to produce new content, or incorporating any portion of Imagine Education’s materials into your own publications or products.

   II. Preservation of Copyright Notices and Trademarks

   i. Users must not remove, obscure, or alter any copyright notices, digital watermarks, trademarks, logos, or other proprietary labels embedded within the content.

   ii. All attributions, disclaimers, and required notices must remain intact in any form in which the content is shared or viewed, unless otherwise permitted in writing by Imagine Education.

   III. Prohibition on Automated Scraping and Data Mining

   i. The use of bots, spiders, crawlers, or any automated system to systematically scrape, download, or manipulate Imagine

   Education’s content is expressly forbidden, except where such activities are explicitly authorized in writing.

   ii. Activities that place undue burden on hosting platforms or servers, or that compromise the integrity and availability of the content to other users, will be considered violations.

   IV. Respect for Digital Rights Management (DRM)

   i. If Imagine Education employs any DRM technologies or access controls, users must not attempt to circumvent, disable, or tamper with these protective measures.

   ii. Violations may include decompiling or reverse engineering any software or tools that protect Imagine Education’s content.

   V. Consequences of Infringement

   i. Engaging in any unauthorized reproduction, distribution, or commercial exploitation of Imagine Education’s intellectual

   property may result in civil or criminal liability, including substantial financial penalties.

   ii. Imagine Education reserves the right to immediately suspend or terminate user access if a user is found to be in violation of these Terms. Legal recourse may also be pursued where applicable.

   9.3 Enforcement and Remedies

   I. Monitoring and Enforcement

   i. Imagine Education may monitor user activities, including how content is accessed or shared, to ensure compliance with these intellectual property provisions. Monitoring may involve automated systems or manual reviews as permissible under applicable privacy laws.

   ii. Upon discovery of any potential violation, Imagine Education reserves the right to investigate and take responsive measures, including suspending user accounts, removing access privileges, or seeking legal remedies.

   II. Reporting Infringements

   i. Users are encouraged to report suspected intellectual property infringements or any other breaches of these Terms to Imagine Education’s support or legal team.

   ii. Timely reporting assists in safeguarding the integrity of Imagine Education’s materials and helps maintain a fair, respectful learning environment.

   III. Legal Actions

   i. If corrective actions (e.g., warnings, take-down notices) do not resolve the infringement, or if the violation is sufficiently serious, Imagine Education may seek legal remedies. This can include injunctions, claims for damages, and recovery of legal fees to the extent allowed by law.

   By accessing or using Imagine Education’s materials, you acknowledge and agree to these Intellectual Property Ownership and Usage terms. Your adherence ensures that Imagine Education can continue providing high-quality educational content while protecting its rights and the rights of all authorized users. If you have any questions or require additional permissions, please contact Imagine Education’s support or legal team for further guidance.

10. Disclaimers of Warranties

    Imagine Education strives to offer high-quality educational content and services. However, by accessing or using our services, you expressly acknowledge and agree to the following disclaimers:

    I. Provision of Services “As Is” and “As Available”

    i. All courses, materials, webinars, consulting sessions, and related services provided by Imagine Education (collectively, the “Services”) are offered on an “as is” and “as available” basis.

    ii. Imagine Education makes no warranty—express or implied—that the Services will meet users’ expectations, be fully error-free, or function continuously without interruption.

    II. No Guarantee of Uninterrupted or Error-Free Access

    i. We do not warrant that you will always have uninterrupted, timely, or secure access to our Services, whether they are provided directly by Imagine Education or hosted on third-party platforms.

    ii. Interruptions, technical issues, or scheduled maintenance may occasionally limit or prevent access to courses or materials.

    Imagine Education shall not be held responsible for any delay or disruption beyond its reasonable control.

    III. Accuracy, Reliability, or Quality of Educational Materials

    i. While Imagine Education endeavors to provide accurate, up-to-date, and relevant content, we make no guarantee

    regarding the completeness, reliability, or quality of any course materials, curriculum, third-party resources, or user-generated content.

    ii. Educational content may vary in effectiveness, applicability, and relevance based on user circumstances, external factors, or evolving industry standards. Users bear the responsibility of verifying information and determining how best to apply it to their personal or professional context.

    IV. No Warranty of Compatibility

    i. Imagine Education does not warrant that our Services will be compatible with your specific device, operating system, or software configuration.

    ii. Users are responsible for ensuring that their internet connection, hardware, and software settings meet the necessary technical requirements for accessing course materials, video streaming, interactive modules, or other features.

    V. Individual Effort and Application

    i. Users acknowledge that educational outcomes and learning progress depend significantly on individual effort, prior knowledge, learning style, and the time invested in studying and practicing

    new skills.

    ii. Imagine Education provides resources and guidance but does not guarantee particular outcomes, certifications, job placements, or other tangible results. The user’s success is influenced by personal diligence, aptitude, and external variables beyond Imagine Education’s control.

    VI. No Implied Warranties

    i. To the fullest extent permitted by applicable law, Imagine Education disclaims all implied warranties, including but not limited to merchantability, fitness for a particular purpose, non-infringement, or any warranties arising from the course of dealing or usage of trade.

    ii. Users should not rely on any statements, promises, or information—whether oral or written—contrary to these disclaimers, unless explicitly stated by Imagine Education in a formal, written agreement.

    VII. Third-Party Content and Integrations

    i. Some Services may include hyperlinks or integrations with third-party resources, websites, or platforms. Imagine Education does not warrant or assume responsibility for the content, accuracy, or reliability of these external resources.

    ii. Engagement with any third-party content or services is at the user’s own risk, and any dispute arising from such use falls under that third party’s terms and policies.

    By accessing and using Imagine Education’s Services, you signify that you have read, understood, and agreed to these Disclaimers of Warranties. If you do not accept or understand these terms, you should refrain from using Imagine Education’s Services. For any questions about these disclaimers, please contact Imagine Education’s customer support or refer to additional provisions that may be outlined in other sections of these Terms.

11. Limitations of Liability

    Imagine Education strives to deliver high-quality educational experiences. However, certain limitations on liability apply to your use of our services:

    11.1 Indirect, Incidental, and Consequential Damages

    I. No Liability for Non-Direct Damages

    i. To the fullest extent allowed by applicable law, Imagine Education (including its officers, directors, employees, affiliates, and service providers) shall not be liable for any indirect, incidental, special, punitive, or consequential damages.

    ii. This includes, but is not limited to, damages for loss of profits, loss of revenue, business interruptions, loss of goodwill, damage to reputation, and loss or corruption of data.

    II. Examples of Non-Direct Damages

    i. Loss of Profits: Any decrease in current or future income, sales, or business opportunities, even if arising from the use or inability to use our services.

    ii. Data and Content Issues: Loss or corruption of user data, unauthorized release of confidential information, or other technical disruptions.

    iii. Downtime and Service Interruptions: Costs, liabilities, or damages resulting from service unavailability or scheduled maintenance.

    11.2 Damages Arising from Unauthorized Account Access, Technical Issues, or Interruptions

    I. Unauthorized Access

    i. Imagine Education disclaims liability for any damages or losses arising from unauthorized access to, or use of, your account. Users are responsible for securing their credentials in accordance with these Terms.We are not liable for any transactions, communications, or modifications conducted under compromised accounts if we did not cause or facilitate the unauthorized access.

    II. Technical Issues and Interruptions

    i. Imagine Education is not responsible for losses caused by service interruptions, hosting platform outages, internet connectivity problems, or other technical issues beyond our reasonable control.

    ii. Users acknowledge that technical problems may delay or prevent access to course materials or other services. Such disruptions do not entitle users to any financial compensation beyond what is explicitly stated in these Terms (if applicable).

    11.3 Content Inaccuracies or Omissions

    I. No Guarantee of Error-Free Content

    i. While we aim to provide accurate and reliable information, Imagine Education does not guarantee that all content—whether authored by us or provided through third-party sources—is free from errors, omissions, or misrepresentations.

    ii. We are not liable for any losses, damages, or negative outcomes resulting from a user’s reliance on potentially inaccurate or incomplete information.

    II. User Responsibility for Verification

    i. Users are encouraged to cross-check or verify critical information with additional sources, especially before making professional, educational, or financial decisions.

    ii. Imagine Education is not responsible for the results or outcomes of decisions made based on the content provided in our courses, programs, or marketing materials.

    11.4 Maximum Liability Cap

    I. Financial Limitation

    i. To the extent permitted by law, Imagine Education’s maximum aggregate liability to any user, regardless of the nature of the claim or the basis of liability (e.g., contract, tort, statute, or otherwise), is strictly limited to the total amount the user has paid for our services in the six-month period preceding the claim.

    ii. If you have not paid any fees to Imagine Education during this timeframe, your sole and exclusive remedy for any dispute or claim against Imagine Education is to discontinue use of our services.

    II. Applicability of the Liability Cap

    i. This liability cap applies even if remedies available under these Terms fail of their essential purpose or are otherwise deemed inadequate by a legal or arbitration authority.

    ii. Certain jurisdictions may prohibit the limitation or exclusion of specific liabilities. In these cases, the limitation or exclusion stated herein may not apply to you, and Imagine Education’s liability will be limited to the maximum extent permissible under applicable law.

    11.5 Jurisdictional Considerations and Non-Waiver

    I. Local Laws and Consumer Protections

    i. Some jurisdictions do not allow the limitation of liability for certain types of damages. Where local law conflicts with any disclaimers or liability limits provided in these Terms, Imagine Education’s liability shall be limited to the fullest extent permitted by such local laws.

    ii. If a court of competent jurisdiction finds any part of this section unenforceable, the remaining provisions shall remain in full force and effect.

    II. Non-Waiver of Legal Rights

    i. Except as explicitly stated, nothing in these Terms shall be construed as a waiver of the legal rights, defenses, or remedies available to Imagine Education.

    ii. Any delay or failure by Imagine Education to enforce a right or remedy under these Terms does not constitute a waiver of that right or remedy.

    By using Imagine Education’s services, you acknowledge and agree to these Limitations of Liability. If you do not accept these conditions, you must discontinue using our services immediately. Should you have questions or need further information about these limitations, please contact Imagine Education’s customer support team for clarification.

12. User Content, Submissions, and Feedback

    12.1 Ownership of User Content

    I. Retention of Ownership

    i. Users retain full ownership rights to any content they create and submit to Imagine Education. This may include, but is not limited to, forum posts, course reviews, testimonials, project submissions, or feedback provided through surveys.

    ii. Nothing in these Terms is intended to transfer or assign ownership of a user’s intellectual property to Imagine Education.

    II. Grant of License

    i. By submitting user-generated content, you grant Imagine Education and its affiliates a perpetual, worldwide, royalty-free, non-exclusive, irrevocable, and transferable license (with the right to sublicense) to use, reproduce, modify, adapt, translate, distribute, publish, and display your content for operational and promotional purposes.

    ii. These purposes may include, but are not limited to, displaying user testimonials on websites, incorporating user feedback into marketing materials, or sharing user-generated insights as part of course content or community discussions.

    III. Scope of the License

    i. The license granted to Imagine Education extends to digital and print media, advertisements, press releases, and other forms of communication or media.

    ii. Imagine Education may adapt or reformat your content for better readability or integration into our platforms without significantly altering the core meaning.

    iii. You acknowledge that we may continue to use your content, as licensed herein, even if you remove it from a forum or discontinue your use of Imagine Education’s services.

    IV. No Compensation

    i. Unless expressly agreed upon in a separate written agreement, users are not entitled to any financial or other compensation for the use or distribution of their submitted content.

    12.2 Content Standards

    I. Compliance with Laws and Regulations

    i. All user-submitted content must comply with the laws and regulations of the relevant jurisdiction(s). This includes, but is not limited to, content that could be deemed fraudulent, threatening, harassing, or otherwise unlawful.

    ii. Users are solely responsible for ensuring that any content they post is lawful and that they have the necessary rights, licenses, and permissions to share it.

    II. Respect for Intellectual Property

    i. Users must not submit content that infringes upon the intellectual property, privacy rights, publicity rights, or other proprietary rights of any third party.

    ii. This includes unauthorized use of copyrighted material (e.g., text, images, videos) or trademarks, unless you have explicit written permission from the rights holder.

    III. Prohibition of Offensive, Defamatory, or Misleading Information

    i. Submitted content must not contain offensive, threatening, defamatory, hateful, or discriminatory remarks, nor should it contain any information intended to mislead or deceive others.

    ii. Imagine Education promotes a respectful, inclusive environment and reserves the right to remove or moderate any content that violates these standards.

    IV. No Unauthorized Commercial or Promotional Activities

    i. Users may not use Imagine Education’s forums or other platforms to post unsolicited advertisements, solicitations, or promotional materials without prior written consent from Imagine Education.

    ii. Spamming, pyramid schemes, affiliate links without disclosure, or otherwise inappropriate commercial content is strictly prohibited.

    12.3 Moderation and Removal of Content

    I. Right to Remove or Edit

    i. Imagine Education reserves the right, but is not obligated, to pre-screen, monitor, reject, remove, or edit any user-submitted content at our sole discretion and without prior notice.

    ii. This includes content that violates these Terms, conflicts with our mission, or is otherwise deemed inappropriate, harmful, or irrelevant by Imagine Education.

    II. No Obligation to Retain

    i. Imagine Education does not guarantee the continued availability of user-submitted content. We may, at our discretion and without prior notice, remove content or disable access to certain forum posts, reviews, or other materials.

    ii. Users are encouraged to maintain personal backups of any content they wish to retain indefinitely.

    III. User Responsibility for Content

    i. Users assume sole responsibility for the legality, reliability, and appropriateness of any content they submit.

    ii. Imagine Education disclaims liability for user-generated content and does not endorse or guarantee its accuracy, completeness, or usefulness.

    12.3 Feedback and Suggestions

    I. Feedback Integration

    i. If you provide suggestions, ideas, or feedback to Imagine Education (collectively, “Feedback”), you acknowledge that Imagine Education may use and incorporate such Feedback into our services or business operations without obligation to compensate or credit you, unless required by applicable law.

    ii. Any Feedback provided is deemed non-confidential, and Imagine Education may disclose, reproduce, and use such Feedback freely.

    II. Publicly Shared Feedback

    i. When publicly posting reviews or opinions about Imagine Education’s services, users should adhere to factual accuracy and honesty.

    ii. While constructive criticism is welcomed, content that is intentionally defamatory, untrue, or malicious may be subject to review, removal, or legal action if it causes unjustified harm to Imagine Education or other users.

    By submitting any content to Imagine Education, you understand and agree to these User Content, Submissions, and Feedback terms. You represent that you have all necessary rights and permissions to share the content and that your submission complies with these Terms, applicable laws, and the platform guidelines. If you have any questions or need further clarification, please reach out to Imagine Education’s support team or consult additional documentation on content usage policies.

13. Notices, Communications, and Notifications

    13.1 Methods of Communication

    I. Primary Channels

    i. Imagine Education communicates with users through a variety of channels, including but not limited to email, SMS/text messages, and in-platform notifications (when applicable). By using our services, you consent to receiving such communications.

    ii. These communications may consist of service-related updates (e.g., account status, course changes), promotional offers or newsletters, technical support messages, policy updates, and other important announcements.

    II. Additional Communication Platforms

    i. Depending on the nature of our services or the specific third-party platform hosting our offerings, you may also receive messages via integrated messaging systems, forum postings, or social media channels.

    ii. Users are responsible for reviewing these communications promptly. Imagine Education shall not be liable for any

    consequences arising from a user’s failure to monitor or respond to notifications.

    III. Legal and Regulatory Notices

    i. Where required by law or contractual obligations, Imagine Education may send legal notices or regulatory disclosures to the email address or other contact information on file.

    ii. By continuing to use our services, you acknowledge that you have the technological means to receive and access these communications.

    13.2 Consent and Opt-Out

    I. Consent to Receive Communications

    i. By signing up for any Imagine Education offerings, you explicitly consent to receive emails, SMS messages, and other notifications from us for both operational and promotional purposes.

    ii. If you reside in a jurisdiction that requires explicit opt-in consent (e.g., certain countries under GDPR regulations), your enrollment or usage of our services will serve as an affirmative indication of your consent.

    II. Opting Out of Promotional Messages

    i. Users have the right to opt out of marketing or promotional messages at any time by clicking the “unsubscribe” link in an email, adjusting notification preferences, or contacting our support team.

    ii. Opting out of promotional messages will not affect your ability to receive critical service notifications, such as payment receipts, account security alerts, changes to policies, or course-related announcements.

    III. Essential Service Notifications

    i. Certain communications are deemed essential for the functionality of Imagine Education’s services. These include, but are not limited to:

    a. Password reset links and account security alerts.

    b. Updates on course availability or changes.

    c. Payment confirmations, billing statements, and subscription reminders.

    d. Legal or policy notifications that govern your use of the services.

    ii. You cannot opt out of these essential service notifications without discontinuing your use of Imagine Education’s services.

    13.3 User Responsibility for Accurate Information

    I. Maintenance of Contact Details

    i. Users are solely responsible for providing and maintaining accurate, up-to-date contact information (e.g., email addresses, phone numbers).

    ii. If your information changes—such as a new email address, mailing address, or phone number—you must promptly update your profile or inform our support team to ensure timely delivery of notifications.

    II. Consequences of Incorrect Information

    i. Failure to provide valid contact details may result in missed communications, including critical service announcements or changes to these Terms.

    ii. Imagine Education is not liable for any damages or losses arising from undelivered messages due to outdated or inaccurate contact information.

    III. Spam and Junk Folders

    i. Emails from Imagine Education may sometimes be filtered into spam or junk mail folders by your email provider. It is your responsibility to check these folders regularly and adjust your email settings or whitelist Imagine Education’s domain to ensure message delivery.

    13.4 Delivery and Receipt of Notices

    I. Effective Date of Notification

    i. Unless otherwise specified by law, a notification shall be deemed delivered and effective on the date it is sent by Imagine Education to your registered email address or phone number.

    ii. In-platform messages are considered delivered at the time they are posted or triggered, even if you have not logged into the platform to view them.

    II. Alternative Communication Methods

    i. If Imagine Education’s primary methods of communication fail (e.g., bounced emails, suspended phone numbers), we may attempt to contact you via any other means you have provided, including secondary email addresses or social media.

    ii. Users acknowledge that Imagine Education may not always have the resources or obligation to attempt alternate communication methods if primary contact details are invalid or unreachable.

    III. Record of Communications

    i. Imagine Education may keep records of all communications with users, including opt-in and opt-out confirmations, transaction receipts, and support inquiries. These records are retained according to our data retention and privacy policies, and may be used to resolve disputes, demonstrate compliance, or improve service delivery.

    By using Imagine Education’s services, you affirm that you have read, understood, and accepted the terms described in this Notices, Communications, and Notifications section. You agree to keep your contact information updated and acknowledge that opting out of promotional communications does not apply to essential or legally required notices. If you have any questions regarding these policies or need further assistance, please contact Imagine Education’s support team

14. Dispute Resolution and Binding Arbitration

    14.1 Arbitration Agreement

    I. Scope of Arbitration

    i. Any dispute, claim, or controversy arising out of or relating to these Terms, the interpretation or validity thereof, your use of Imagine Education’s services, or any other matter between you and Imagine Education (collectively, “Disputes”) shall be resolved exclusively through binding arbitration.

    ii. By agreeing to these Terms, you explicitly waive your right to bring any Disputes before a court of law, other than small claims courts as may be provided for under applicable law or as explicitly stated herein.

    II. Governing Law and Venue

    i. Arbitration shall be conducted in accordance with the laws of the United Kingdom, without regard to its conflict-of-law principles.

    ii. Unless the parties agree otherwise, the seat (legal place) of the arbitration shall be in the UK, and the language of the arbitration shall be English.

    III. Individual Basis Only; Class Action Waiver

    i. All Disputes must be brought on an individual basis. By using Imagine Education’s services, you expressly waive your right to participate in a class action, collective action, or any other representative proceeding against Imagine Education.

    ii. The arbitrator has no authority to consolidate claims of multiple individuals or entities or to preside over any form of a representative or class proceeding.

    IV. Binding and Final Award

    i. The decision of the arbitrator is final and binding on the parties. Any court of competent jurisdiction may enter judgment on the arbitrator’s award.

    ii. The arbitrator’s award may include monetary damages and any other remedies allowed by applicable law, but may not include any order or remedy extending beyond the individual dispute.

    V. Severability of Arbitration Terms

    i. If any portion of this arbitration agreement is deemed unenforceable or invalid under applicable law, the remaining provisions shall still be enforced to the fullest extent permissible.

    ii. If a court or arbitrator finds that class action limitations or any other central component of this arbitration clause is unenforceable, then the entirety of the arbitration clause may be deemed void, and the Dispute may proceed in court.

    14.2 Governing Rules

    I. Applicable Arbitration Rules

    i. The arbitration shall be administered by a recognized arbitration institution in the UK (e.g., the London Court of International Arbitration, or another institution agreed upon by the parties) in accordance with its then-current rules and procedures.

    ii. In the event of any conflict between this arbitration agreement and the chosen institution’s rules, the terms of this arbitration agreement shall prevail.

    II. Appointment of Arbitrator

    i. The arbitration shall be conducted by a single, neutral arbitrator. If the parties cannot agree on an arbitrator within a reasonable time, the arbitration institution will appoint one in accordance with its rules.

    ii. The arbitrator must be impartial, have no personal or financial interest in the Dispute, and be qualified to rule on the subject matter of the Dispute.

    III. Cost Allocation

    i. Each party is responsible for its own arbitration-related costs, including legal fees, filing fees, and hearing fees, unless the applicable arbitration rules or the arbitrator’s decision mandates otherwise.

    ii. The arbitrator may, at their discretion and where allowed by law, award the prevailing party its reasonable attorneys’ fees and costs, taking into account the circumstances of the case.

    IV. Confidentiality of Proceedings

    i. Except as otherwise required by law, the arbitration proceedings, all related documents, and any final award shall remain

    confidential and shall not be disclosed to third parties without the express written consent of both parties.

    ii. This confidentiality obligation shall not prevent either party from submitting the final award to a court of competent jurisdiction to enforce the award.

    V. Limited Court Review

    i. Courts’ review of an arbitration award is typically restricted by law. The parties agree that they will not seek a broader review of the arbitrator’s decision than is permitted under UK arbitration statutes.

    14.3 Exceptions and Additional Provisions

    I. Small Claims Court Option

    i. If your Dispute qualifies for small claims court under relevant jurisdictional thresholds, you may choose to pursue a claim in small claims court rather than through arbitration. However, this option is available only so long as the claim remains in small claims court and does not seek a broader remedy or higher damages than permitted.

    II. Injunctive or Equitable Relief

    i. Notwithstanding anything to the contrary, either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent an immediate or irreparable harm, such as breach of confidentiality or infringement of intellectual property rights, without first engaging in arbitration.

    III. Survival of Agreement

    i. This arbitration agreement survives the termination or expiration of your relationship with Imagine Education and remains binding for any Dispute that has not yet arisen or that arises after the termination or expiration of these Terms.

    IV. Legal Advice

    i. Nothing in these Terms should be construed as legal advice. You are free to consult with an attorney to understand your rights and obligations before agreeing to binding arbitration or pursuing any legal remedies.

    By using Imagine Education’s services, you acknowledge that you have read, understood, and agreed to this Dispute Resolution and Binding Arbitration section, including the class action waiver and the requirement that Disputes be resolved through binding arbitration under UK laws. If you do not consent to these provisions, you must discontinue your use of our services immediately.

15. Termination of Services and Accounts

    15.1 Grounds for Suspension or Termination

    I. Violation of These Terms

    i. Imagine Education reserves the right to suspend or terminate user accounts, without prior notice, if a user violates any provision of these Terms, including (but not limited to) breach of the Code of Conduct, misuse of intellectual property, or non-payment of fees.

    II. Misuse of Services

    i. Activities considered misuse of our services may include, but are not limited to:

    a. Unauthorized sharing or distribution of copyrighted course materials.

    b. Attempted hacking or unauthorized access to Imagine Education’s systems or third-party platforms.

    c. Disruptive behavior toward instructors, staff, or other users.

    ii. Based on the severity of the conduct, Imagine Education may issue warnings, restrict certain features, or proceed with account suspension or termination.

    III. Compliance with Legal Requirements

    i. Imagine Education may also suspend or terminate an account if required to comply with applicable laws, regulations, court orders, or requests by government agencies.

    ii. If account activity is suspected to be related to fraud, money laundering, or other unlawful acts, we may immediately restrict access and investigate as permitted or required by law.

    IV. Inactive Accounts

    i. At Imagine Education’s discretion, accounts that remain inactive for a prolonged period (e.g., 3 months or longer) may be subject to suspension or deletion to maintain platform efficiency.

    ii. Users will typically be notified before such an action is taken, allowing them the opportunity to reactivate or retrieve their data.

    15.2 User-Initiated Termination

    I. Account Closure Request

    i. Users may terminate their accounts at any time by submitting a written request via email to: [email protected]

    ii. The email should include your account details (e.g., registered email address or username) and a clear statement of intent to close the account.

    II. Effective Date of Termination

    i. Account closure requests will be processed within a reasonable timeframe, typically within 5–7 business days after receipt.

    ii. You will receive a confirmation email once your account has been successfully terminated.

    III. Final Billing and Payment

    i. Users remain responsible for any outstanding fees or charges incurred prior to the termination date. No further charges will be applied after the effective date of termination unless explicitly stated in these Terms (e.g., unpaid balances on installment plans).

    15.3 Consequences of Termination

    I. Revocation of Access

    i. Upon suspension or termination—whether initiated by Imagine Education or by the user—all access to paid services, course materials, certifications, and related offerings will be immediately revoked.

    ii. Users will not be able to log in or retrieve any materials associated with the terminated account, except where required by applicable laws or regulations.

    II. Outstanding Payments

    i. Any unpaid fees for services accessed prior to the termination date remain due and payable. Imagine Education may use available channels, including collection agencies or legal action, to recover any outstanding amounts.

    ii. If your account is suspended or terminated for violation of these Terms, you may not be eligible for refunds, credits, or other compensation, consistent with our No Refund Policy.

    III. Forfeiture of Benefits

    i. Users forfeit all benefits, progress, and entitlements associated with their account, including course completion statuses, digital badges, or promotions.

    ii. Any complimentary or promotional access granted to the user will also be terminated immediately and cannot be reactivated unless otherwise stated by Imagine Education.

    IV. Data Retention and Removal

    i. Imagine Education may retain certain personal data or user-submitted content as required by law or according to our

    Privacy Policy .

    ii. After termination, user-generated content (e.g., forum posts, reviews) may remain on the platform if it is deemed valuable for the community or for operational purposes, unless removal is requested and legally permissible.

    V. Restrictions on Future Use

    i. If your account is terminated for violating these Terms, you may be barred from creating a new account or accessing Imagine Education’s services in the future. Attempting to circumvent these restrictions (e.g., by registering with a different email address) may result in further legal or technical enforcement measures.

    By using Imagine Education’s services, you acknowledge and agree to these Termination of Services and Accounts provisions. Should you have any questions or concerns about the termination process or your account’s status, please contact Imagine Education’s support team.

16. Third-Party Products, Services, and Links

    I. Integration with Third-Party Platforms

    i. Imagine Education’s services may include integrations, plug-ins, or interfaces with external platforms, such as learning management systems, payment gateways, social media networks, or video conferencing tools.

    ii. These integrations are offered for user convenience and may enable features like single sign-on, direct content sharing, or automated payment processing. While we aim to partner with reputable third parties, we make no guarantees regarding their service reliability, data handling, or feature availability.

    II. External Links and Embedded Content

    i. Our offerings (e.g., website content, course materials, or marketing communications) may contain links to external websites, embedded widgets, or references to resources maintained by third parties.

    ii. These links and embedded resources are provided as a convenience for users and do not constitute an endorsement by Imagine Education of any products, services, or viewpoints expressed therein.

    III. Liability and Responsibility

    i. Independent Entities: Each third-party platform or website operates under its own terms, policies, and privacy practices, which are separate and distinct from those of Imagine Education. We have no control over how these third parties collect, store, or process user data.

    ii. No Endorsement or Warranty: Imagine Education does not warrant or assume responsibility for the accuracy, quality, security, or legality of the content, products, or services provided by any third-party. Use of external resources is at your own risk, and you are solely responsible for reviewing and complying with their respective terms and conditions.

    IV. Security and Data Protection

    i. When you interact with third-party integrations, websites, or services, you may be required to share personal or financial data. Any such information is governed by the privacy policies and data handling practices of the relevant third party.

    ii. We encourage you to exercise caution and due diligence, including verifying HTTPS connections, checking site authenticity, and reviewing privacy statements, before submitting sensitive information to external platforms.

    V. User Obligations and Due Diligence

    i. Review Third-Party Policies: Before utilizing or purchasing any third-party products or services, users are responsible for reading and understanding their terms of service, privacy policies, refund/return policies, and any other applicable agreements.

    ii. Risk of Transactions: Any transaction, contract, or exchange of information with a third party is conducted solely between you and that third party. Imagine Education is not responsible for disputes, refunds, or any losses arising from your dealings with external providers.

    VI. Monitoring and Removal of Links

    i. While Imagine Education does not typically monitor or manage third-party websites or content, we reserve the right to remove or disable links that we deem inappropriate, harmful, or in violation of our own policies, if technically feasible.

    ii. Users are encouraged to report any problematic or potentially malicious links found in our courses or communications so that we may address the issue promptly.

    VII. No Ongoing Obligation to Maintain Links

    i. Imagine Education may, at its discretion and without prior notice, modify or remove any links to external resources as part of updates to course materials, website content, or marketing campaigns. We are not obligated to maintain any particular set of links over time.

    VIII. Limitations of Liability

    i. To the fullest extent permitted by applicable law, Imagine Education disclaims any liability for damages or losses incurred as a result of:

    a. Reliance on Third-Party Content: Information or advice provided by external websites, services, or integrations.

    b. Technical Failures: Data loss, corrupted files, or system downtime caused by third-party hosting environments, APIs, or software.

    c. Privacy or Security Breaches: Unauthorized access to, or misuse of, your data by third parties.

    ii. Any concerns, claims, or legal actions relating to a third party’s conduct, products, or services must be addressed directly with that third party.

    By using Imagine Education’s services, you acknowledge that Third-Party Products, Services, and Links are outside Imagine Education’s direct control and that you bear responsibility for safeguarding your information and complying with external terms. If you have questions or encounter issues with a particular third party, please contact them directly or notify Imagine Education so we can evaluate the situation.

17. Modifications to Terms and Services

    I. Right to Amend

    i. Imagine Education reserves the right, in its sole discretion, to modify, update, or replace any part of these Terms, as well as the features, scope, or functionality of its services.

    ii. These modifications may be necessary to reflect changes in laws and regulations, accommodate new technology or product offerings, or address shifts in business practices and user needs.

    II. Notification of Changes

    i. In the event of material changes—such as significant updates to usage rules, payment policies, or service features—Imagine Education will notify users through channels such as email, in-service notifications, or prominent platform announcements.

    ii. It is the user’s responsibility to ensure that valid contact information is on file (e.g., a current email address) and to check for updates and announcements regularly.

    III. Advance Notice (Where Feasible)

    i. Where practical, Imagine Education will provide advance notice of upcoming changes, allowing users a reasonable period to review, understand, and prepare for the modifications.

    ii. In some cases, updates may need to take effect immediately to maintain compliance with legal or regulatory requirements or to safeguard platform security.

    IV. Acceptance of Updated Terms

    i. By continuing to access or use Imagine Education’s services after any such modifications become effective, you signify your acceptance of the updated Terms.

    ii. If you do not agree with the revised Terms, you must discontinue using Imagine Education’s services and, if desired, follow the account termination procedures outlined in these Terms.

    V. Scope of Changes

    i. Service-Level Adjustments: Imagine Education may add, remove, or modify service features, course offerings, subscription tiers, or other functionalities.

    ii. Policy Revisions: Changes to payment terms, data protection practices, user conduct rules, or other policies referenced in these Terms may also occur.

    iii. Content Updates: Course materials, documentation, and resources may be updated for accuracy, relevance, or quality. These updates do not entitle users to any refunds unless explicitly stated in our policies.

    VI. Archived Versions

    i. For reference and record-keeping, Imagine Education may retain archived copies of previous Terms and policies. Users can request access to these historical documents if needed, subject to any applicable fees or data retention policies.

    ii. The latest posted version of the Terms will supersede all prior versions, and users are encouraged to consult the most recent Terms for the governing rules.

    VII. Effect of Non-Compliance

    i. Continued use of Imagine Education’s services after updates go into effect constitutes your agreement to be bound by the updated Terms.

    ii. If you fail to adhere to any new or revised provisions, Imagine Education reserves the right to suspend or terminate your access to the services, in accordance with the policies stated herein.

    By using Imagine Education’s services, you acknowledge and agree that Imagine Education may modify these Terms and its service offerings as outlined above. You further agree that your continued use of the services following any posted updates shall serve as your acceptance of the revised Terms. If you have questions or concerns about any changes, please contact Imagine Education’s support team for clarification.

18. Indemnification Obligations

    I. Scope of Indemnification

    i. By using Imagine Education’s services, you agree to indemnify, defend, and hold harmless Imagine Education, its subsidiaries, affiliates, partners, employees, officers, directors, agents, licensors, suppliers, and any other related entities (collectively, the “Indemnified Parties”) from and against any and all claims, damages, liabilities, losses, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or related to:

    a. Your Breach of These Terms: Any violation of the provisions set forth in these Terms or related policies.

    b. Use or Misuse of Services: Your access to or usage of Imagine Education’s courses, platforms, or other offerings, including any unauthorized or unlawful conduct by you or anyone using your account.

    c. Violation of Law or Rights: Your breach of any applicable laws, regulations, or third-party rights (including but not limited to intellectual property rights, privacy rights, or publicity rights).

    d. User-Submitted Content: Claims that any content you submit, post, or share via Imagine Education’s services (e.g., forum posts, reviews, feedback) infringes upon or misappropriates the rights of any third party.

    II. User Responsibilities

    i. Prompt Notification: You agree to promptly notify Imagine Education in writing of any claim, demand, or legal proceeding subject to indemnification under this Section.

    ii. Defense of Claims: You may be required to assume the defense of such claims at your expense. However, Imagine Education reserves the right to participate in the defense and control of any such matter at its own expense.

    iii. No Settlement Without Consent: You must not settle any claim in a manner that imposes an obligation on or admits liability by Imagine Education without its prior written consent.

    III. Imagine Education’s Rights and Responsibilities

    i. Right to Control Defense: Imagine Education may, at its discretion and expense, assume the exclusive defense and

    control of any matter subject to indemnification, in which case you agree to cooperate fully with our defense strategy.

    ii. Separate Counsel: If Imagine Education exercises its right to control the defense, you retain the right to engage separate legal counsel, at your own cost, to monitor or participate in the proceedings.

    IV. Extent of Liability

    i. Independent of Other Provisions: Your indemnification obligations under this section apply independently of any other disclaimers, limitations, or legal remedies available to Imagine Education under these Terms or applicable law.

    ii. Survival of Obligations: These indemnification obligations will survive any suspension or termination of your account, as well as the expiration of any contractual relationship between you and Imagine Education.

    V. Exclusions

    i. Imagine Education’s Negligence: You will not be responsible for indemnifying Imagine Education if the claim arises solely from the gross negligence, fraudulent activities, or willful misconduct of the Indemnified Parties.

    ii. Legal or Regulatory Requirements: If Imagine Education is found to be in violation of a law or regulation solely due to its own actions or omissions, your indemnification obligations may not apply.

    VI. Additional Remedies

    i. Equitable Relief: Imagine Education reserves the right to seek injunctive or other equitable relief to restrain or remedy breaches of these Terms where monetary damages may not fully compensate for the harm caused.

    ii. Cumulative Rights: The rights and remedies provided in this indemnification section are cumulative and in addition to any other rights and remedies available at law or in equity.

    By agreeing to and complying with these Indemnification Obligations, you acknowledge your responsibility to protect the Indemnified Parties from third-party claims arising from your breach of these Terms or misuse of Imagine Education’s services. If you have questions about this section or any other part of the Terms, please contact Imagine Education’s support or legal team for clarification.

19. Force Majeure

    I. Definition of Force Majeure

    i. For the purposes of these Terms, a “Force Majeure Event” refers to any event or circumstance beyond Imagine Education’s reasonable control that prevents, hinders, or delays the performance of our obligations. Force Majeure Events may include, but are not limited to:

    a. Natural Disasters: Floods, hurricanes, earthquakes, or other acts of nature.

    b. Governmental Actions: War, military operations, civil unrest, embargoes, or official directives.

    c. Labor Disruptions: Strikes, lockouts, or labor shortages.

    d. Infrastructure Failures: Power outages, telecommunication breakdowns, or disruptions to internet service.

    e. Technical or Software Failures: System crashes, server downtime, malicious cyberattacks, ransomware, or other unauthorized intrusions.

    f. Pandemics, Epidemics, or Widespread Illness: Government-imposed travel bans, quarantines, or other public health measures.

    II. Exclusion of Liability

    i. If Imagine Education is unable to perform or is delayed in performing any of its obligations under these Terms due to a

    Force Majeure Event, we shall not be liable for any loss, damage, or inconvenience resulting from such failure or delay.

    ii. This limitation of liability applies even if the Force Majeure Event was foreseeable, so long as it was beyond Imagine Education’s reasonable control and efforts to mitigate the event’s impact were made.

    III. Notification and Mitigation

    i. In the event of a Force Majeure occurrence, Imagine Education will make reasonable efforts to:

    a. Notify Affected Users: Provide timely updates via email, SMS, or platform announcements regarding the nature of the event, its impact on services, and any actions being taken.

    b. Mitigate Disruptions: Implement all commercially reasonable measures to minimize the impact on user access and service continuity, such as rerouting traffic, employing backup systems, or temporarily relocating resources.

    IV. Resumption of Obligations

    i. Imagine Education will resume performance of the affected services as soon as reasonably possible once the Force Majeure Event has been resolved or its effects have been mitigated to a manageable degree.

    ii. Users acknowledge that some delays or modifications in service offerings may be necessary to ensure safe, secure, and compliant operations during or after a Force Majeure Event.

    V. User Responsibilities

    i. To the extent users are impacted by a Force Majeure Event (e.g., local internet outages, power failures, or travel restrictions), Imagine Education assumes no responsibility for a user’s inability to access or utilize services during such disruptions.

    ii. Users should independently arrange for backup systems or alternative solutions, where feasible, to minimize the potential impact of a Force Majeure Event on their own operations and learning activities.

    VI. Termination Rights

    i. If a Force Majeure Event continues for a prolonged period (e.g., 30 days or more) and significantly impedes Imagine Education’s ability to fulfill its obligations, either party may terminate the affected services without penalty, upon providing written notice to the other party.

    ii. Such termination does not absolve the user of any fees or obligations incurred prior to the effective date of termination, except where otherwise stated in these Terms.

    By using Imagine Education’s services, you acknowledge and agree to the provisions outlined in this Force Majeure section. If you have any questions or concerns about our policies or your rights in the event of unforeseen circumstances, please contact Imagine Education’s support team for clarification.

20. Governing Law and Jurisdiction

    I. Choice of Law

    i. These Terms, as well as any disputes or claims arising out of or relating to them, shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict-of-law principles.

    ii. This choice of law applies to the interpretation, validity, and enforcement of these Terms, including (but not limited to) issues concerning contract formation and performance.

    II. Forum Selection

    i. In the event that any Dispute is not subject to, or is exempted from, the Dispute Resolution and Binding Arbitration provisions outlined in these Terms, such Dispute shall be submitted to the exclusive jurisdiction of the courts of the United Kingdom.

    ii. You expressly consent to the jurisdiction of these courts and waive any objections based on venue, convenience, or forum non convenience to the fullest extent permitted by law.

    III. Exclusions Based on Local Law

    i. If the laws of your jurisdiction mandate a different governing law or forum (e.g., where consumer protection statutes or regulations prevail), those local laws may supersede the provisions stated herein to the minimum extent required.

    ii. In such cases, Imagine Education and the user will comply with the applicable local laws, but all remaining provisions of these Terms will remain in effect to the fullest extent permissible.

    IV. Enforcement of Judgments

    i. Any final judgment rendered by the UK courts or through arbitration (where applicable) may be enforced in any other jurisdiction, provided that the enforcement does not conflict with that jurisdiction’s local laws or public policies.

    ii. Users agree to cooperate fully in providing any documentation or consents required for the recognition and enforcement of such judgments.

    V. Survival of Provisions

    i. All provisions in these Terms relating to governing law, jurisdiction, and dispute resolution shall remain binding even if your account is terminated or if you cease using Imagine Education’s services for any reason.

    By continuing to use Imagine Education’s services, you expressly acknowledge and agree to this Governing Law and Jurisdiction provision. If you do not consent to these legal and jurisdictional terms, you must discontinue your use of Imagine Education’s services immediately. For questions or clarifications, please contact our support team.

21. Entire Agreement and Severability

    I. Comprehensive Contractual Relationship

    i. These Terms, together with any other documents expressly referenced herein (including, but not limited to, Imagine

    Education’s Privacy Policy, Payment Policies, and other applicable guidelines or rules), collectively represent the entire agreement between you (the “User”) and Imagine Education.

    ii. This agreement supersedes all prior or contemporaneous understandings, communications, and proposals—whether written or verbal—regarding the subject matter of these Terms.

    II. Incorporation of Related Policies

    i. References to policies, guidelines, or other documents within these Terms indicate that they are integrated and form a binding part of the overall agreement.

    ii. In the event of a conflict between these Terms and any additional policies (e.g., a Refund Policy or Code of Conduct), the specific policy provisions shall take precedence solely with regard to that conflict, unless otherwise stated.

    III. No Oral Waivers or Modifications

    i. Any modifications or waivers to the provisions of these Terms must be provided in writing and signed or otherwise authorized by an officially designated representative of Imagine Education.

    ii. Verbal assurances, email threads, or unverified statements do not amend or override these Terms unless expressly included via a formal written or digital agreement.

    IV. Severability of Provisions

    i. If any clause, sentence, or provision of these Terms (or any part thereof) is determined to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that portion shall be deemed modified or, if necessary, severed to the minimum extent required to render it valid and enforceable.

    ii. The remaining provisions of these Terms will continue in full force and effect, preserving the overall intent and enforceability of the agreement.

    V. Surviving Obligations

    i. Certain obligations and provisions may, by their nature, continue to apply even after the termination or expiration of this agreement. Examples may include disclaimers of warranty, limitations of liability, dispute resolution terms, and indemnification obligations.

    ii. These obligations shall survive any finding of unenforceability related to a separate provision within these Terms.

    VI. Hierarchy and Priority

    i. In the event that Imagine Education releases additional service-specific or region-specific terms, those will be considered an extension of these Terms and will take precedence only within the scope of the specific service or region.

    ii. If there is a direct and irreconcilable conflict between these general Terms and any more specialized terms, the specialized terms will control solely in relation to that specific conflict.

    By using Imagine Education’s services, you acknowledge that you have read, understood, and agreed to the Entire Agreement and Severability provisions. If you have questions or concerns about how these Terms integrate with other policies or about the implications of any unenforceable provision, please contact Imagine Education’s support or legal team for clarification.

22. Definitions

    I. “Services”

    i. Scope of Offerings: The term “Services” encompasses all products, courses, and resources that Imagine Education makes available to individuals or organizations. This includes, but is not limited to:

    a. Online and in-person courses, workshops, webinars, and certifications.

    b. Educational materials such as e-books, articles, videos, and other digital or print content.

    c. Consulting, coaching, or mentorship sessions offered to individuals, businesses, or educational institutions.

    d. Community forums, discussion boards, and any other interactive platforms hosted or facilitated by Imagine Education.

    ii. Paid and Free Services: “Services” may consist of both free and fee-based offerings. The specific terms and conditions applicable to each service—such as pricing, subscription details, or access rights—are outlined in additional policies or purchasing agreements.

    iii. Third-Party Integrations: In some cases, Imagine Education’s Services may be delivered via partnerships with external platforms or through integrations with third-party tools (e.g., payment processors, learning management systems). Any reference to “Services” in these Terms includes those third-party facilitated features or content, unless otherwise specified.

    iv. Ongoing Development: Imagine Education may periodically update, enhance, or discontinue certain Services to align with technological advances, market demands, or organizational goals. Users are encouraged to review announcements and updates to remain informed about any changes.

    II. “User”

    i. Individuals and Entities: The term “User” refers to any individual, group, or legal entity that accesses, interacts with, or otherwise utilizes Imagine Education’s Services. This includes, but is not limited to:

    a. Learners, students, or trainees engaged in formal or informal educational programs.

    b. Professionals seeking continuing education, certification, or skill development.

    c. Instructors, consultants, or coaches who partner with or deliver content through Imagine Education.

    d. Organizations, corporations, or educational institutions that enroll multiple members or employees in Imagine Education’s programs.

    ii. Account Holders and Visitors: A “User” may be someone who creates an account on a third-party platform to access Imagine Education’s content, or a visitor who browses open resources, promotional materials, or publicly available sections of the Services without registering.

    iii. User Responsibilities: As outlined in these Terms, all Users are expected to comply with Imagine Education’s policies, respect intellectual property rights, and adhere to the rules governing acceptable conduct.

    iv. Exclusions: Under certain provisions (e.g., User Eligibility), specific categories of individuals—such as minors—may be prohibited from accessing the Services. Additionally, Users who are suspended or terminated for violating these Terms are no longer considered authorized Users.

    These Definitions apply throughout the Terms, clarifying the scope and intended meaning of “Services” and “User.” If you have any questions or need further clarification, please contact Imagine Education’s support team.

23. Contact Information

    I. General Inquiries and Customer Support

    i. Email: If you have questions, concerns, or feedback regarding Imagine Education’s services, please reach out via email at [email protected]. This is the primary point of contact for most user inquiries, and our support team strives to respond promptly within our standard business hours.

    ii. Response Times: While response times may vary based on volume and complexity of inquiries, we aim to address most issues within 1–2 business days.

    II. Business Hours and Time Zone

    i. Operating Hours: Imagine Education generally operates Monday through Friday, during standard UK business hours. Specific hours may vary depending on regional offices and time zones.

    ii. Time Zone Considerations: If you are located in a different time zone, please account for potential delays when expecting replies to phone or email inquiries.

    III. Urgent or Escalated Support

    i. For urgent matters (e.g., billing discrepancies, technical access issues), please indicate the urgency in the subject line of your email or in your written request. While we cannot guarantee immediate response, we will prioritize critical issues as reasonably as possible.

    ii. Certain subscription tiers or enterprise clients may have access to dedicated support channels or accelerated response times as outlined in their service agreements.

    IV. Legal and Administrative Notices

    i. Legal Correspondence: Any legal or administrative notices—such as service of process, formal complaints, or

    contractual disputes—should be sent by email to the address listed above.

    V. Privacy and Data Protection Inquiries

    i. If you have questions specifically related to your personal data, privacy rights, or Imagine Education’s data protection practices, please email us at [email protected] with the subject line “Data Protection Inquiry.”

    ii. Additional information on how we handle personal data is available in our Privacy Policy.

    VI. Alternative Communication Methods

    i. In certain circumstances, Imagine Education may offer phone support, live chat, or video conferencing options for user inquiries.

    When these options are available, they will be indicated on our official website or in our email communications.

    ii. Users are encouraged to check our website for any updates to contact methods or special instructions during high-volume periods, holidays, or unforeseen events (e.g., natural disasters, health emergencies).

    Should you have any questions, concerns, or feedback about these Terms or Imagine Education’s offerings, please do not hesitate to reach out using any of the communication methods listed above. We value clear and open communication to ensure the best possible learning experience for all users.

Imagine Education operates as SJAI Education Ltd, trading as Imagine Education. These Terms are effective as of [18/01/2025].